Technical Analyst

Job Description

We’re Hiring: Technical Analyst – Service Desk (Hybrid) 🌟

✨ Join our dynamic IT Service Desk team! We’re seeking a Technical Analyst who is passionate about delivering exceptional support and keeping our systems running smoothly. If you’re ready to grow your skills in a collaborative environment, apply today!

📍 Location: Hybrid, Canada
⏰ Apply By: Thursday, November 21, 2024, by 9:00 AM

🌟 Key Responsibilities:
💻 Resolve customer incidents via phone, email, chat, and more.
📚 Update and maintain troubleshooting documentation & knowledge bases.
⚙️ Provide Tier 1 support following ITIL best practices.
🤝 Collaborate with the team to ensure reliable service and seamless resolutions.

🔧 Required Skills & Experience:
✅ 2+ years in Service Desk/Tier 1 support (or equivalent experience).
✅ Proficiency with basic software solutions.
✅ Excellent communication & time management skills.
✅ Quick learner with a proactive mindset.
✅ Familiarity with ITIL processes and system analysis techniques.
✅ Experience updating and utilizing knowledge bases.

🌟 Nice-to-Have:
🌎 Bilingual (French).
📜 ITIL V3/4 certification.
🔎 Knowledge of KCS (Knowledge-Centered Service).
🖥️ Experience with Microsoft 365 (M365).

🎉 Why Join Us?
✨ Work in an evolving IT environment with opportunities for professional growth.
✨ Be part of a dynamic, supportive team that values innovation and collaboration.